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Norstar Computer Telephony Integration (CTI)

Overview

Nortel offers CTI solutions that can enable a business to improve customer service, employee effectiveness, and generally reduce expenses. CTI enables a number of efficient functions in a business: intelligent call routing, screen-based telephony, intelligent dialing, automated display of information - based on caller-provided information from an IVR or other interface and the coordinated transfer of data information along with a telephone transfer.

CICS

Nortel offers a number of CTI enables and solutions. Meridian LINK Services and TAPI Service Provider are among the more popular computer-to-telephony interfaces, while Symposium Agent is a fully integrated agent productivity tool.


If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2241 or 877 888 3588 for more immediate help and advice.

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Norstar Doorphone

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Norstar Systems

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CTI

Norstar Digital Phones

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Norstar M Series Telephones

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