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Benz Travel




Based in the heart of London, Benz Travel has built a strong reputation as an outstanding travel agency. This status is founded on providing highly responsive customer service, using industry-leading expertise to deliver travel packages tailored to suit its clients.

Customer Need

To consolidate its success and meet the growing demand for its travel services, Benz Travel needed to boost its call handling capability. And like many organisations, the company wanted to increase its call capacity through tactically outsourcing to India. However, facing the tight margins that prevail in the travel sector, Benz Travel needed to adopt an incremental approach to growth, involving minimal risk.

Nortel Solution

To enable Benz Travel to handle an increasing number of calls whilst maintaining high service levels, Nortel recommended a solution based on Nortel's Business Communications Manager (BCM) 400 with Nortel Professional Call Center , in conjunction with Nortel IP Softphone 2050 s This would allow the agency to establish a virtual call centre, giving the company the tools to easily and cost-effectively expand its operations.

Results & Benefits


If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2241 or 877 888 3588 for more immediate help and advice.

Links

BCM 400

BCM 400 Power Consumption

BCM 400 Reliability

BCM 400 Technical Specifcations

BCM 400 Case Studies