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Multimedia Communication Server 5100


The Multimedia Communication Server (MCS) 5100 is a leading unified communications solution which seamlessly integrates IP Telephony, multimedia conferencing, instant messaging (IM), presence and other collaboration tools for employees — anywhere, anytime, increasing user mobility, enhancing productivity, improving the effectiveness of communications and reducing communication costs.

The MCS 5100 is available for enterprises of any size and can be seamlessly integrated into existing Nortel voice environments and other environments. MCS clients include a variety of hard IP sets, a PC client, a web client, a mobile client for wireless PDAs, a client which integrates with IBM Lotus Notes and Microsoft Outlook, and a variety of 3rd party SIP devices.


Key Features:

Features & Benefits



Technical Specifications

Key Specifications Interworking:

Signaling protocols

Server and Client intercommunication protocols

Signaling Interfaced

Telephony and Multimedia Applications

Product Brief - Nortel Multimedia Communication Server (MCS) 5100

Multimedia Communication Server (MCS) 5100 is a network-based, SIP application delivery solution that seamlessly integrates IP Telephony, multimedia conferencing, instant messaging (IM), presence and other collaboration tools to employees — anywhere, anytime, increasing user mobility, enhancing productivity, improving the effectiveness of communications and reducing communication costs.

IP Telephony
Whether you’re in your office, someone else’s office, at home, in a hotel room, or an Internet hot spot, make all your calls as if you were in the office and make it look like you’re in your office when people call you. Use picture caller ID to manage incoming calls. Check call logs for missed calls. Use click to call from your friends’ list, call logs, directories and other applications to initiate a call but check their availability first using presence. Use distinctive ring tones to audibly identify who is calling. Set up multiple party calls by simply conferencing in others.

Preserve your existing telephony investment with a converged desktop solution where you can redirect voice traffic to existing analog, digital or IP phones but use your PC client for multimedia communications such as video, IM and click to call.

Is your telephony solution making your life easy?

Instant messaging and presence
Justifying the expense for use of instant messaging (IM), presence and collaboration can be a challenge due to the associated soft dollar savings, but more and more enterprises are today realizing the true value that these capabilities provide. IM and presence provide the ability for users to check on availability of others and communicate in real-time as alternatives to clogging e-mail and phone systems, thereby resulting in faster transaction times, faster responses to queries and general productivity increases. Most IM and presence deployments in the enterprise market have been brought about by individual groups of users making use of free public services. However, these free services are inherently insecure and prone to attack. The MCS 5100 provides secure instant messaging, eliminating security concerns. It also supports presence including dynamic presence such that users’ presence will indicate when users are on the phone or idle because they’ve gone away from their desk. You can transform how employees work and increase their productivity. Get fast answers to questions. Trade ideas with someone, even when you’re on a call with someone else. Interact with multiple colleagues simultaneously. Change your presence to reserve some quiet time for yourself.

Are you faced with the dilemma of employees demanding instant messaging and presence but concerned about corporate security being compromised by this?

Multimedia collaboration
Audio conferencing is a communications cornerstone in today’s enterprise. However, delivering conferencing services through a third-party provider can be costly. MCS 5100 for the enterprise brings audio conferencing in-house, eliminating the higher operation costs of externally hosted conferencing services. Convert audio conferencing into multimedia conferencing by adding point-topoint and multi-point video, Web-based publishing and application sharing, and IM chat rooms. Consider the rest of the array of productivity and information exchange tools that MCS 5100 delivers and user collaboration is even further enhanced, enabling increased productivity, faster decision-making and a reduced need for travel. MCS 5100 multimedia applications are fully integrated, easy to use and always available. Stay competitive by making all time productive time. Keep a distributed workforce engaged by enhancing audio conferencing with video and Web-based application sharing. Convene virtual face-to-face meetings without the hassle, expense and stress of traveling. Reduce your cost of staying connected while improving employee collaboration.

What is conferencing costing your enterprise today and is it giving you all that you need?

Adapt communications services to the way you work. Manage incoming calls based on caller ID, time of day and other criteria. Decide whether to answer or forward calls to voice mail, e-mail or a Web site. Automatically track all calls and how they were handled. Control your availability by selectively routing calls to voice mail. Make the most of enhanced telephony features. Establish an ad hoc conference call with multiple parties on the spur of the moment. MCS 5100 puts control of communications in the hands of the end users so that they can easily customize based on their communications requirements.

Need help in managing your communications devices and controlling your availability?

For mobile employees, whether campus mobile, road warriors or telecommuters, it is important for them to be able to reach others but also equally important to be reachable. It is also necessary to provide mobile users with communications tools that go beyond just voice such as instant messaging and presence as this enables them to use alternative real-time communications means when voice communications are less practical. Use of presence enables users to check the availability of others and to communicate their own presence.

“Find me/follow me” capabilities deliver advanced services such as multi-level simultaneous and sequential ringing that enable users to manage their various communications devices efficiently and enhance their reachability. Set up your own rules using an intuitive user interface to direct incoming calls as you see fit. Let your work be what you do — not where you do it. Connect to the network with a desk phone, laptop, mobile phone or wireless device regardless of where you are. Access network-based personal directories, “friends” lists and all communications features quickly and easily. Stay competitive by keeping mobile workers productive at all times. Reduce costs for toll charges, calling cards, cellular usage and second phone lines, and you can prove your business case while improving communications for your mobile users.

What is mobility costing your enterprise today? Are your mobile workers as productive as they could be?

The MCS 5100 is compatible with a variety of SIP clients from Nortel and other vendors. Nortel clients include a PC client, Web client, a variety of hard sets and a mobile client for PDAs. Also available is a multimedia Office client, which integrates within Microsoft Outlook. You can even customize the look and feel of the PC client and integrate the client into your own applications. Numerous third-party vendors such as ipDialog and Polycom offer compatible clients through Nortel’s Developer Partner Program.

MCS 5100 delivers
> Complete collaboration solution
> Increased user productivity
> Improved user mobility
> Personalized communications
> Integrated user experience with all tools from a single user interface
> Investment protection by complementing existing telephony solutions

MCS 5100 toolkit
> Collaboration tools — IP Telephony, IM, presence, whiteboard, file exchange, Web push, co-browsing
> Multimedia conferencing applications — Audio/video, Web-based application sharing, chat rooms
> Personalization features — Call screening and routing, real-time call management, call logs, picture caller ID

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2241 or 877 888 3588 for more immediate help and advice.


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